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‎05-07-2020 11:43 AM

HP Recommended
Product: HP Officejet Pro 6830 e all in one series

I got an error message on this printer, Problem with Printhead Oxc19a0003 There is a problem with the printhead.

I did some research and found that it said there was a recall with this model. Any ideas how to get ahold of HP to ask, Tried the virtual assistant and a chat and got no where.

3 people had the same question
2 REPLIES 2

‎05-07-2020 12:17 PM

HP Recommended

There was but it is no longer in effect.

Since the printhead is part of the printer body there is no fix possible.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎05-07-2020 12:54 PM

HP Recommended

@HSTARCHER,

Although the printhead can be replaced:

How to fix video

Replacement video

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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