We have been unable to use our printer for over a year now due to an error message saying "jam in output bin". We have followed all of the prompts and read several discussion boards that had no resolution. We have opened up the rear door and there is no paper in there. We have reset the printer numerous times. Occasionally when it turns on we can get one page to print and then as it is trying to print the second page that error message pops up and the job stops. Is there any way to resolve this? It was an expensive printer and was very lightly used and has brand new inkjet cartridges in it- would love to get it working!!!!
If the error persists and you are not able to bypass it, I'm afraid this is a hardware failure. Please reach out to the HP Technical Support team in your region regarding the service options for your printer.
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