Jam paper

[MarshaM1]

It’s saying to remove jam papers but there nothing jam! Error code 0x6100004a

[zoey7886]

@MarshaM1, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding '0x6100004a' Error on HP OfficeJet Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The '0x6100004a' error typically occurs after a paper jam message. If you have checked and there is no paper jam, follow these steps to resolve the error:

Ensure Cartridge Access Door is Closed:

• With the printer turned off, open the cartridge access door.
• Remove the paper path cover and check for any paper remnants, labels, or obstructions within.
• Reinsert the paper path cover, ensuring it fits properly.
• Close the cartridge access door securely.

Clear the Error Message:

• Press the power button to turn off the printer.
• Open the cartridge access door with the printer turned off.
• Turn on the printer and wait for the carriage to move.
• Unplug the printer from power with the printer still on.
• Remove the ink cartridges carefully and set them aside. You might need to manually move the carriage to access the cartridges.
• Leave the access door open, turn on the printer, and allow it to finish its start-up sequence.
• Once the error is cleared, reinstall the ink cartridges. If the error persists, repeat these steps up to three times.   

Hope this helps! 

Take care, and have an amazing day!  

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Regards,