Keep getting error message when I try to scan that says driver check on an HP Envy 5530

[Rocko007]

Hi, I keep getting an error message when I try to scan on my HP Envy 5530. it says the scan driver is unable to communicate with the product. Save your work and then close all applications. Remove power from your printer by pulling out the printer's power cord. Plug the power cord back in, turn the printer and then click "Restart Computer." I've done restarted my computer and my HP Envy 5530 several times and I keep getting the same error message when I try to scan on my HP Envy 5530. What do I need to do to fix this challenge? Your help is greatly appreciated. Thank you!

Best Regards,

Rocko007

[Raj_05 · Accepted solution]

Hi @Rocko007,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've taken some initial troubleshooting steps already, which is great. Let's try a few more solutions to resolve this issue.

• Check Connections: Ensure that your HP Envy 5530 is properly connected to your computer via USB cable or over the network, depending on how you're trying to scan. Also, make sure that both the printer and the computer are powered on.
• Update Drivers: Outdated or corrupted drivers can cause communication issues. Visit the HP website and download the latest drivers and software for your HP Envy 5530. Install them on your computer according to the provided instructions.
• Restart Printer and Computer: Sometimes, a simple restart can resolve communication problems. Turn off your printer, wait a few seconds, and then turn it back on. Similarly, restart your computer after ensuring all print jobs are cleared.
• Check Firewall and Security Software: Sometimes, security software or firewall settings can interfere with communication between your computer and printer. Temporarily disable any firewall or security software and try scanning again to see if the issue persists.
• Run HP Print and Scan Doctor: HP provides a free tool called HP Print and Scan Doctor that can diagnose and resolve printing and scanning problems. Download and run this tool to see if it can identify and fix the issue with your HP Envy 5530.
• Reset Printer: If none of the above solutions work, you can try resetting your HP Envy 5530 to its factory default settings. 

Hopefully, one of these solutions will help you resolve the communication issue with your HP Envy 5530 scanner.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Rocko007]

Thank you Alden4 I really do appreciate it.