Laserjet Pro M15w message: unable to connect using this password. Try again

[Santuro]

I am unable to print either using Android or Microsoft PC. It was ok a couple of days ago, it could become a bit slow though.

I've printed the configuration and wireless network test reports and both of them seems to be ok.

My devices recognize the printer just unable to connect when requesting password. Also, I don't recall using a password with my mobile the first time I set it up and never used it in pc before.

Please help, thanks

[sandytechy20]

@Santuro

Welcome to the HP support community.

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

Then try to connect the printer and check if that works.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.