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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-05-2019 09:16 AM - last edited on ‎11-07-2019 08:39 AM by Retired

HP Recommended

I write in order to ask Hp to let people downgrade from April 2019 firmware automatic upgrade that blocked all compatible inks for printers. I've got an OfficeJet Pro 7740 and this upgrade caused me more than 400$ in damage. 

This policy by Hp will make the company lose its customers. Fix it and don't do it again.

People won't buy your products again!

 

Can you not do anything to immediately to help me with my situation? I use my printer for business purposes and cannot print right now. I have a whole set of 7740 non hp cartridges (I do NOT ever intend to buy genuine HP cartridges as they are overpriced and do not last long) that I can't use now.

It should be a simple firmware fix and it would be a shame if HP could not roll back the "security" features they placed on the print chips. 

This should be an illegal practice as it constitutes unfair business practices. If this is not fixed I will never buy HP again and let spend a lot of time raising awareness about this issue so that nobody buys HP again.

1 REPLY 1

‎11-07-2019 08:40 AM

HP Recommended

@shazer1227

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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