Low on ink message willl not reset after replacing cartridge.

[bosekavage]

Each time I print I get a low ink message from windows 10. There is no low ink indicator on the printer display, and I just replaced the cartridge. Printing is not impaired.

[Sizzlingsum_13]

Greetings!!@bosekavage

Thanks for reaching out to the forums!

I see that you are getting the error message after replacing the ink cartridge.

Don't worry as I'll be glad to help.

Here I would recommend you to uninstall and reinstall the printer driver.

Let's try these simple steps:

Step 1:

Uninstalling the Printer from the computer: 

1> In Windows search for and open Programs and features

2>Select your HP Printer

3>Select Uninstall

4>In Windows, search for and open Devices and printers.

5>In the Devices and Printers windows look for your HP Printer.

If you see it listed right-click on it and choose 'Delete or 'Remove Device'

6>Open up the run command with the "Windows key +R" key combo.

7>Type printui.exe /s and click ok

8>Click on the "drivers" tab.

9>Look for Hp Printer driver.If you see it Click on it and click Remove at the bottom

10>Select Ok

11>Select Apply and Okon the Printer Server Properties windows

12>Close Devices and printers.

Step 2:

To reinstall driver software follow this link: http://hp.care/2i5HCEf

Hope this helps, for any further queries reply to the post and feel free to join us again.

Cheers, Have a nice day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

[bosekavage]

It appears that this is going to work,  but when I try to install the driver from the HP download page, it informs me I have an outdated version of FlashPlayer.  I updated via the link, but still receive the same message and it wonn't let me continue.  I have been also been getting this same problem on another site, which I cannot access because it claims I don't have the proper version of FlashPlayer.  I'd appreciate a solution if you know of one; meanwhile I'll try to find a safe download source elesewhere.

[bosekavage]

Ignore that last post. Somehow my FlashPlayer  plugin on Firefox had been disabled. Printer has now been successfully reinstalled on the network, but everytime I print, yhr low ink warning displays as a notification

[Sizzlingsum_13 · Accepted solution]

@bosekavage

Thanks for replying with the information.

I appreciate the steps you have performed and have done a great job.

Here are a few other steps you can try: Click here

Let me know how it goes, cheers:)

[bosekavage]

After digging all around the web, I've come to the conclusion that there's a bug in Windows 10.  The printer isn't reporting low ink on the console, but the printer status and notification process in Windows 10 are.  SO, I just turned off notification for the printer. I can live with the low ink light on the printer console.  Consider this thread closed.....

[Sizzlingsum_13]

@bosekavage

Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

Glad that the issue got fixed. You can reach out to HP forum for any issues on your HP products.

Happy Holidays, cheers:)