M140we printer can scan but cannot print. there is Er 11 with orange exclamation mark.

[negids]

M140we printer can scan but cannot print. there is Er 11 with orange exclamation mark. 

Thanks for any help.

[VikramTheGreat]

Hi @negids,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The Er/11 error with an orange exclamation mark on your HP LaserJet MFP M140we printer typically indicates a toner cartridge issue—either it's not installed correctly, not recognized, or there's a problem with the chip or contacts.

Steps to Resolve Er/11 Error:

1. Power Cycle the Printer:
   • Turn off the printer and unplug it from the wall.
   • Wait for 60 seconds, then plug it back in and turn it on.
      
2. Reinstall the Toner Cartridge:
   • Open the toner access door.
   • Remove the toner cartridge and gently shake it side to side to redistribute the toner.
   • Reinsert it firmly until it clicks into place.
      
3. Check for Protective Seals:
   • If the cartridge is new, make sure you’ve removed all protective seals or plastic strips.
      
4. Clean the Cartridge Contacts:
   • Use a lint-free cloth to gently clean the metal contacts on the toner cartridge and inside the printer.
      
5. Use Genuine HP Toner:
   • Ensure you're using a genuine HP 150A or 150X toner cartridge, as third-party or refilled cartridges may not be recognized.

For additional help, please use the link: HP LaserJet MFP M139-M142 printers - Blinking lights | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support