M177fw stuck on HP energystar screen

[Moomien]

My HP Color LaserJet Pro MFP M177fw is stuck on the HP energy star screen.

When I try to reset it,it displays permanent storage init. But nothing happens from there. 

I can see the printer on my PC via WiFi and find it on my phone with the HP smart app. Can select it and send documents but nothing is printing.

[Raj_05 · Accepted solution]

Hi @Moomien,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Color LaserJet Pro MFP M177fw is experiencing a firmware or hardware issue since it's stuck on the "HP EnergyStar" screen. Here are some steps you can try to resolve the issue.

Power Cycle (Hard Reset):

• Turn off the printer.
• Disconnect the power cord from the back of the printer and from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the printer and the wall outlet.
• Turn the printer on and check if it proceeds past the "HP EnergyStar" screen.

Check for Firmware Update (via USB):

• Since you can see the printer on your PC and phone, try updating the firmware if the printer is not fully booting.
• Download the latest firmware for your printer from the HP support site.
• Connect your printer to your PC using a USB cable (since the printer might not process over Wi-Fi while it's stuck).
• Install the firmware through the printer’s software update utility.

Perform a Cold Reset (Factory Reset):

If the problem persists, you may need to perform a cold reset.

• Turn off the printer.
• Press and hold the Right Arrow and the Cancel button together.
• While holding these buttons, turn the printer back on.
• Release the buttons when the printer shows “Permanent Storage Init”.
• The printer should begin initializing and reset to factory settings.

Note: This will erase all network settings, so you will need to reconnect the printer to your network afterward.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support