M283fdw Apps Access Denied

[Mark_S3]

Dear HP Support.

I have been using the HP Color LaserJet Pro MFP M283fdw for quite a while, been no issues until recently I noticed that the "Apps" icon doesn't work. Keeps saying "Access Denied", and to check the firmware.  It's running the most recent firmware so looking for some help / guidance. When I go into settings to check WebServices, again it says there's an issue connecting. (Connected to wifi, so I know its connected ok). 

Please help

Regards

Mark

[Mark_S3]

Hi HP Support, 

Any guidance please?

[Kumar0307 · Accepted solution]

@Mark_S3, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the Apps feature on the printer.

If you have made no changes to the printer settings, kindly wait for 24-48hrs and try again. It could be an issue with the HP Server.

If the issue persists, restart web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Also, perform the steps mentioned in this document - Cannot Connect to Web Services

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Mark_S3]

Hi Kumar,

Many Thanks for your reply, I will try the steps in the first two links, however the 3rd Link: "Cannot Connect to WebServices" is a broken link, can you please re-check and re-send?  Thank you

[Kumar0307]

@Mark_S3

Apologies. Seems like the page is not available. I have edited the link. Kindly re-try.

Let me know how it goes.

[Mark_S3]

Hi Kumar, 

I removed WebServices and re-added. I can now access Apps. Thank you

[Kumar0307]

@Mark_S3

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!