MFP M180nw constantly reinitializing, disconnecting/reconnecting to HP Utility software (Mac)

[mcarey1]

After 2 years of working flawlessly, my MFP M180nw is suddenly acting strangely. 

Issues:

- Constantly reinitializing & power-cycling on its own

- Constantly losing connection, then reconnecting to HP Utility software (Mac) 

- Occasionally giving me a "79 Error" message on the printer dsplay (instructing me to turn off, then turn on again) 

Attempted troubleshooting thus far (no success):

- followed recommended instructions to remove cartridges, unplug power cable, reconnect to wall outlet (not power strip), then replace cartridges -- did not help

- Downloaded and installed updated firmware -- did not help 

- Removed ethernet cable (network-connected here, *not* USB or wireless) and re-plugged -- did not help 

Can someone please assist me? Thanks.

[TEJ1602 · Accepted solution]

@mcarey1, Welcome to HP Support Community!

The only option left is to perform a full reset and re-initialize the printer. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mcarey1]

Thanks! This appears to have resolved the issue.

[TEJ1602]

@mcarey1

That's great! Happy to hear that.

Let me know if you need any further assistance.

[meesterjeem]

I am experiencing the same issue with my m180nw -- reinitializing frequently in the past few days.

It's in my bedroom and I'd really not like to have it go thru its cycles every 5 minutes -- I'm sleep depraved enough.

Can you also give me the instructions that clear out this issue?

[skseven]

Hi I have the same issue. Can you please help?

[meesterjeem]

Thanks -- I reinitialized and it seems OK now -- but that is not a great resolution -- It's time consuming to re-pair the printer with WiFi and other settings.  

[gxg01]

Hello, I seem to be having the same problem as these other users. Can you please send me the instructions as well? Thank you!

[TEJ1602]

@gxg01, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!