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‎06-13-2020 07:58 PM

HP Recommended
Product: Photosmart 5525

I have an HP Photosmart 5525 printer.  My genuine hp magenta 564 cartridge only prints in strips across the page with lots of white space in between.  When trying to print pictures, it often has a greenish hue where the magenta is not printing.  I have tried multiple cartridges, lots of cleaning cycles, and all the online help steps.  Nothing has worked.  What is causing this, and how do I fix it?

20200613_185456.jpg

 

1 REPLY 1

‎06-17-2020 05:03 AM

HP Recommended

@Sarah007

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/us-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/model/52..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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