09-17-2020 03:03 AM
I have a LaserJet 100 color MFP M175 printer.
Today when I went to print I didn't realize there was a little plastic bag on the top of my paper tray.
When I printed the printer pulled the first sheet of paper and the plastic bag. The plastic bag got stuck and is now melted inside the top of the printer probably the heating roller (don't know the name) How do I disassemble my printer to get to the roller and remove the plastic bag?
The printer is fine - and I don't want a new.
Anybody who can help?
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09-17-2020 04:56 AM
it's impossible to explain in words, you need to get a service manual and start disassembly step by step ad described in the service manual.
You can find a service manual for older printers free online if you search, and you can always buy one online for a low amount.
It's not going to be an easy fix on M175 it all depends where the plastic bag is stuck and if melted how much.
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09-17-2020 07:26 AM
I concur with @Valsimot , you need a manual in order to take it apart. The good news is I have had clients do this exact same thing and the plastic used in bags normally does. not cause any permanent damage and hopefully you will be able to remove it.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-17-2020 08:24 AM
I have found a Manual: http://h10032.www1.hp.com/ctg/Manual/c02776822
But can't find anywhere a guide to take the printer apart, or any refference to open up to the "heating" drum in top - just under the scanner.
I can see a bit of the plastic in there, but not find a way in.
And I don't dare to turn the printer on, to read an error code - if the would help in any way.