• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-12-2014 08:31 AM

HP Recommended

Dear RnR Music Man, 

 

Can you give step-by-step instructions on how to use the HP OfficeJet Software and Driver Removal Utility?  I have downloaded it, and now have a file folder with about 20 files in it.  I have tried clicking on all the ones with "exe" extensions, and that has not done anything.  

 

Thanks!

Was this reply helpful? Yes No

‎09-12-2014 08:54 AM - edited ‎09-12-2014 08:54 AM

HP Recommended

Hi Karen_Indonesia,

 

When you visit this website, HP OfficeJet Software And Driver Removal Utility, select the How to install tab, that will have the instructions you are looking for.

 

Hope this helps! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-12-2014 07:29 PM

HP Recommended

The instructions say "Download the file to a newly created sub-directory on your local hard drive."

 

I do not know what this means.  My hard drive is already partitioned into C and D.   Do I create a new file folder in my C drive?  That I can do.   But I don't know what a "sub-directory" is, or how to create one.  As I mentioned earlier, I had already downloaded the application, and clicked on each of the "exe" files.  There were several, not just one.  That did not do the trick.  Perhaps once you explain what a "sub-directory" is and how to create it, the results will be more successful.

 

 

 

Was this reply helpful? Yes No

‎09-15-2014 08:54 AM

HP Recommended

Hi Karen_Indonesia,

 

To answer your question, a sub-directory is the same as creating a new folder on your C: Drive. It is just a different term for folder.

 

Hope this answers your question! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-06-2016 06:06 PM

HP Recommended

I am also receiving repeated "TrayApp.Msi missing" messages with Windows 10 with a HP C4580 all-in-one printer, despite re-installation of printer software, what should I do to resolve the issue?   Thanks!

Was this reply helpful? Yes No

‎10-07-2016 11:30 AM

HP Recommended

Hello @DailyGrind1,


This is a great location to get assistance! I read your post and see that you are getting an error "TrayApp.Msi missing". I would like to help you resolve this issue. 

 

I have provided a post by @jay.wizz that was able to resolve this issue that you can try: Missing trayapp.

 

 

You can click on the "Accept as Solution" if the issue is resolved and the "Thumbs Up" for my effort. Please keep me posted. Good Luck! 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.