• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-24-2014 09:34 AM - edited ‎07-25-2014 10:50 AM

HP Recommended

I recently replaced an older HP Photosmart printer with an Officejet Pro 8610.  Before installing the new printer I went via the windows control panel and uninstalled all the HP software on my system.

 

Connected up the new printer and installed it's software and all works fine regarding the printer; I do however get an error message when I boot up requiring that I re-install TrayApp.msi.

 

A bit of googling suggests that this is related to some software (image/photo) that came with the old printer, if this is the case I no longer have those discs, and that software was supposedly completely removed.

 

I've seen solutions to get rid of this message that state re-install the software, however this isn't the software for my current printer so I don't want to do that.

 

I would like to find out how to completely remove whatever is looking for this application, which I guess is a registry entry....?

 

Any help greatly appreciated as the error message is starting to get annoying now!

 

Thanks.

 

8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2014 12:19 PM - edited ‎09-12-2014 07:07 AM

HP Recommended

Hi Ged_B,

 

Thank you for your reply!

 

Please use this, HP Officejet Software and Driver Removal Utility, instead of the L3, as it will not effect the new printer software at all.

 

Hope this helps you, and have a great day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
15 REPLIES 15

‎07-25-2014 09:37 AM

HP Recommended

Hello Ged_B,

 

Welcome to the HP Forums!

 

I see that you are getting a message that you are missing TrayApp.msi with your HP Officejet pro 8600 on a Windows Operating System. I am happy to help you with this issue!

 

Please try our HP Print and Scan Doctor, and let me know what happens!

 

Also, what version of Windows are you using? Which Windows operating system am I running?

 

Hope to hear from you, and thank you for posting! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Tags (1)
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-25-2014 10:00 AM

HP Recommended

Thanks for the response.

 

The OS is Windows 7 64 bit.

 

I've run the diagnostic tool, which found nothing wrong with the setup of the Officejet Pro. 

 

Wasn't suprised by that really as it appears that this error is being caused by something that hasn't been properly removed when I unistalled the old Photosmart printer drivers.

 

 

Was this reply helpful? Yes No

‎07-25-2014 10:08 AM - last edited on ‎03-07-2017 03:04 PM by HP Administrator

HP Recommended

Hi Ged_B,

 

Thank you for your reply! Please try the following:

 

 

Hope this helps, and have a great day! Smiley Happy

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-25-2014 11:53 AM - last edited on ‎03-07-2017 03:04 PM by HP Administrator

HP Recommended
@RnRMusicMan wrote:

Hi Ged_B,

 

Thank you for your reply! Please try the following:

 

 

Hope this helps, and have a great day! Smiley Happy

OK, I'm probably doing something wrong here, as it's just not working out.

 

Following your first link and downloading the driver for the old printer (Photosmart 2575) which I've saved to a specific folder - this is just one .exe file.

 

When you double click that file it says it's extracting, but I have no clue where it is extracting too, so a search for the Uninstall_L3.bat file returns no results at all.

 

Is it safe to use the installation CD that came with the new printer - I don't want to uninstall anything related to the new one as it all works perfectly?

Was this reply helpful? Yes No

‎07-25-2014 12:19 PM - edited ‎09-12-2014 07:07 AM

HP Recommended

Hi Ged_B,

 

Thank you for your reply!

 

Please use this, HP Officejet Software and Driver Removal Utility, instead of the L3, as it will not effect the new printer software at all.

 

Hope this helps you, and have a great day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-26-2014 03:38 AM

HP Recommended

That seems to have worked, thanks for the help. :generic:

Was this reply helpful? Yes No

‎09-11-2014 07:42 AM

HP Recommended

My computer started showing the "missing TrayApp.msi" message after I installed software for the HP OfficeJet Pro 8600.  I have run the HP Print and Scan Doctor, and it found nothing wrong with either the print or scan functions.  Indeed, the machine does print and scan.  But this error message is really, really annoying.  I have no idea what the TrayApp.msi file is, or whether I should have it or not.   At about the same time I installed the additional software for the HP 8600, I uninstalled software for a previous printer I had linked to the computer.  Until yesterday, the basic software for both (HP) printers was on the computer.  But the 8600 did not work fully without the installation of additional programs.  It was after I installed them that I started getting the error message.  But now the printer will print from the printer screen, which it would not do previously.

 

I've spent hours trying to resolve this problem.  Please help!

Was this reply helpful? Yes No

‎09-11-2014 07:43 AM

HP Recommended

I forgot to say which OS I am using.  Windows 7, 64 bit.

Was this reply helpful? Yes No

‎09-12-2014 07:13 AM

HP Recommended

Hi Karen_Indonesia,

 

Welcome to the HP Forums!

 

I see that you are having the same issue, and I am happy to help you!

 

Please use this program, HP Officejet Software and Driver Removal Utility to remove all the HP Printer Software. Then clean boot the computer. How to perform a clean boot in Windows. Then I would re-install using the HP Printer Install Wizard for Windows.

 

Hope this helps! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.