Missing or failed printhead Hp 6700

[MKHCPA]

Hello,

When I recently purchased new HP print cartridges at Office Depot for my HP Office jet 6700 and installed them in the printer I got a Printhead missing or failure message. I put the old cartridges back in the printer in an effort to clear the message given the old cartridges where working as of the time I took them out of the printer despite the fact they are empty. I made a visual inspection of the printhead area but found no signs of a problem such as bent contact points where the cartridge connects to the printer. I was able to use the scanner by instigating its use from a computer connected to the printer. Your help would be appreciated.

Sincerely,

Mark

[Jeet_singh]

@MKHCPA,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware.

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Please follow the steps suggested in the support document for - HP Officejet Printers - 'Missing or Failed Printhead' Error - Click here

Alternatively, you can follow the steps suggested in the support document for - HP Officejet Printers - 'Ink System Failure' Error Displays

If you have followed the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure with the printer.  I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on this link.

Let me know if you need any further assistance. 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!