My Deskjet 2135 doesnt work after changing the black ink

[Fionawong]

My old black in is out of colour so i bought a new Ink Advantage 680 to replace it.

But after i have replace the ink, my printer doesnt work anymore and the light at the black ink, always blinking.

I try to change the colour ink too, that doesnt have any problem with that, so i have to buy another new black ink ( i thought maybe is the quality of the black ink not function ), but after i put the 2nd black ink inside, still the same thing happens.

What can i do to solve this problem ?

Thanks

[sandytechy20]

@Fionawong

Welcome to the HP Forums. I would be happy to help you with your HP Deskjet Ink Advantage 2135 printer. I understand that black ink light is blinking and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Make sure that the ink cartridges are compatible.

Remove, inspect, and then reseat the ink cartridges.

Clean the electrical contacts.

Reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer.

Click here and refer step 4 in the document to perform the above steps.

Let me know if that helps.

Cheers.

[Fionawong]

Thanks for your help, but sorry to say that, it is still blinking after i have done the step you mentioned.

[Rainbow23]

Hi @Fionawong,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue still persists after following the steps provided in the previous interaction.

It looks like you were interacting with @sandytechy20, but he is out of the office today so I'll take over from here.

This could be a hardware issue with electrical contacts on the printer.

Please follow the steps in the link: Ink Cartridge Errors

If the issue still persists, then you may need to contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

[Fionawong]

thanks for all source of help, but still not work...

It is ok, i will bring the whole printer to the service center...

thank you very much for all your kind help

[Rainbow23]

Hi @Fionawong,

You are welcome.

I understand that the issue still persists after following the steps provided in the previous interaction and I also see that you will take the unit to the service center as it is a hardware issue.

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.