• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-09-2015 12:38 PM

HP Recommended

Just an update. So far working good. Will keep updating over the next few days. I am hoping setting the static IP was the solution for this issue.

Was this reply helpful? Yes No

‎04-09-2015 02:45 PM

HP Recommended

Glad to hear it and I look forward to hearing back from you again. I will not be available now until Tuesday, but I will check for updates first thing! 🙂

 

If creating a static IP does indeed resolve the issue, please consider marking the appropriate post as an accepted solution so others can find it easily!  Have a nice weekend.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎04-16-2015 08:55 PM

HP Recommended

Just wanted to report that setting a statis IP has helped. It has not went off line since I did that. Thank you for the solution!

Was this reply helpful? Yes No

‎04-29-2015 09:56 AM

HP Recommended

Guess what? New problem! When I try to print, the printer shows an error on the printer screen that says:

 

"The printer could not connect to the server. Check the Internet connection or the proxy setting."

 

After I press Retry, it tries connecting for a bit and then tells me:

 

"Press OK to connect printer to update status."

 

I press Connect and it prints 1 page. 

 

If I send more than one print to the printer, it will do this for every print. I have to go through this process for every single print.

 

This is getting rediculous. I am ready to throw this printer out the window. Never had so many problems with a printer before.

 

It is not fair that you guys only warranty a product for 30 days and when it breaks on day 31 you guys don't take responsibility for it. I want a new printer that works like it is suppose to. You guys need to make this right!

Was this reply helpful? Yes No

‎04-29-2015 10:22 AM

HP Recommended

Hi @valiik,

 

There may be a quick solution for this. Try disabling the Web Services on the printer and re-enabling again.

 

As for the warranty, I think you might be speaking of something like a satisfaction guarantee when you purchase the printer directly from HP.   HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 

 

I hope this helps.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎05-26-2017 10:42 AM - edited ‎05-26-2017 10:44 AM

HP Recommended

I'm having the same problem.  My printer works fine after I reconnect it to wifi but if I'm away for a couple of hours, it disconnects from the wifi and I have to reset it all over again!  I've tried the steps described above but that didn't work.  Frustrating!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.