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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 5
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My HP 8710 must be unplugged and plugged in again to work

HP Recommended
HP 8710 all-in-one printer
Microsoft Windows 10 (64-bit)

Multiple times per day, my printer seems to go to sleep.  Touch screen does not respond, placing paper in document feeder to copy does not elicit any response.  Printer appears to be offline to all wireless devices.  I've updated all drivers  on wireless devices but the problem persists.

 

If I merely unplug the printer and plug it back in, all is well ... until the next time ... which can be 10 minutes or a few days.

 

Thoughts?

4 REPLIES 4
Level 6
568 558 35 47
Message 2 of 5
Flag Post
HP Recommended

Set a static IP address on the printer.

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Message 3 of 5
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HP Recommended

Thank you ... how would I go about doing that?

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Level 6
568 558 35 47
Message 4 of 5
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HP Recommended

Maybe one of the HP admin's can walk you through it.

I have the 8715, on the printer display I swipe down from the top, tap on the gear, tap on network setup, tap on wireless settings, tap on wireless setup wizard

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Message 5 of 5
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HP Recommended

I did as you suggested ... an ip address was assigned but it did not ask if I wanted a static ip.  I'll see if this resolves.  Appreciate the assistance.

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