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‎05-04-2018 05:03 PM

HP Recommended
Product: HP Officejet Pro 8715
Operating System: Microsoft Windows 7 (64-bit)

While trying to print card stock or photo paper on my HP 8715, the printer sounds like it will try to pull the paper, but the machine jams, I have tried to modify the settings for thicker paper, but it still won't grab the heavier paper..

23 people had the same question
10 REPLIES 10

‎05-04-2018 05:50 PM

HP Recommended

Max thickness is 200 g/m2 or 110 lb index for card stock.

 

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‎06-01-2018 11:58 AM

HP Recommended

How do I change the paper thickness settings on the Officejet Pro 8715?  The printer won't feed card stock.

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‎06-01-2018 01:01 PM

HP Recommended

How thick is the card stock?

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‎06-01-2018 01:15 PM

HP Recommended

9 1/2 mils.  8 1/2 x 11 Business Card stock.

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‎06-01-2018 01:25 PM

HP Recommended

Have you tried Plain Paper, Thick?

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‎06-01-2018 02:31 PM

HP Recommended

I did try it.  It still sounds like it starts to print and then grinds for a second or two & then jams up.

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‎06-01-2018 02:41 PM

HP Recommended

The only other suggestion would be to clean the rollers.

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‎06-01-2018 04:11 PM

HP Recommended

Are those the 4 large, black rollers in the module accessible from the rear panel?

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‎06-01-2018 04:20 PM

HP Recommended

There are rollers in the front as well.

Take a look at this link.

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