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‎10-05-2016 09:38 AM

HP Recommended
Product: HP Photosmart C6280
Operating System: Mac OS X 10.10 Yosemite

My HP Photosmart C6280 has stopped printing and copying. I am using a Mac OS 10.10.5. The printer seems to be functioning but no ink is on the paper with either function. 

I have installed a new black ink cartridge and select 'black only' with the same results. All other ink levels are showing sufficient.

I would appreciate your help. The printer has been idle for a few days but previous use was successful.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-06-2016 12:26 PM

HP Recommended

Welcome to HP Support Forum. I hope you're well @Suz161!
 

Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues while copying / printing. I will do my best to assist you with this issue.


It looks like an issue with the printer ink. It may have dried because of non-usage. I would suggest you try and perform a print head cleaning. Try the steps below:

  • On the printer control panel, press “Setup”.
  • Press the down arrow button to select Tools, and then press OK.
  • Press the down arrow button to select “Clean Printhead”, and then press OK.
  • If the print quality is acceptable, you can stop troubleshooting.
  • If the print quality is unacceptable, perform another printhead cleaning.

You can try the steps mentioned here for additional troubleshooting: http://hp.care/2dVLZUu

 

Let me know how it goes. Have a good day!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-06-2016 12:26 PM

HP Recommended

Welcome to HP Support Forum. I hope you're well @Suz161!
 

Thanks for accessing the HP Support Forums for extra support! I see that you are experiencing issues while copying / printing. I will do my best to assist you with this issue.


It looks like an issue with the printer ink. It may have dried because of non-usage. I would suggest you try and perform a print head cleaning. Try the steps below:

  • On the printer control panel, press “Setup”.
  • Press the down arrow button to select Tools, and then press OK.
  • Press the down arrow button to select “Clean Printhead”, and then press OK.
  • If the print quality is acceptable, you can stop troubleshooting.
  • If the print quality is unacceptable, perform another printhead cleaning.

You can try the steps mentioned here for additional troubleshooting: http://hp.care/2dVLZUu

 

Let me know how it goes. Have a good day!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No

‎10-17-2016 09:09 AM

HP Recommended

DVortex,

 

Thanks for your assistance. It took several runs of 'clean printhead' (over a dozen tries) and then voila! it was printing. Glad to have this forum for advice. 

 

Suz161

Was this reply helpful? Yes No

‎10-17-2016 09:24 AM

HP Recommended

Hello @Suz161,

 

Great stuff! Glad to know that you were able to fix the issue.

 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".

 

Visit us again if you have any concerns!

Thank you 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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