-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Have you checked the driver to ensure that it still thinks that the printer has duplex ability. On your PC:
go to control panel>devices and printers and right click on the icon for your printer and select printer properties from the drop down menu. Click on print preferences
If you see the "print on both sides" option you can turn it on and all documents will duplex. If you do not see or cannot select that option then click cancel and go to device settings and make sure that it shows the duplex unit as installed. Once you do this you should be able to set duplex as the default preference as above.
Once you have done this, right click on the icon for your printer again and select "set as default" even if the printer is already your default. When you do this, you will be warned that doing this will disable Microsoft Print Mangement, say yes, this is what is causing you to lose your duplex options.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Have you checked the driver to ensure that it still thinks that the printer has duplex ability. On your PC:
go to control panel>devices and printers and right click on the icon for your printer and select printer properties from the drop down menu. Click on print preferences
If you see the "print on both sides" option you can turn it on and all documents will duplex. If you do not see or cannot select that option then click cancel and go to device settings and make sure that it shows the duplex unit as installed. Once you do this you should be able to set duplex as the default preference as above.
Once you have done this, right click on the icon for your printer again and select "set as default" even if the printer is already your default. When you do this, you will be warned that doing this will disable Microsoft Print Mangement, say yes, this is what is causing you to lose your duplex options.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
2
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community