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My Printer is now Scan Only?

HP Recommended
HP 7855
Microsoft Windows 10 (64-bit)

My printer stopped printing a week ago. It is a  HP 7855 all-in-one. When I go into settings my printer is listed but now as Scan Only “ do not delete”.   I tried uninstalling and reinstalling, but the printer is no longer found where you uninstall programs in the control center. I can only uninstall in settings.  I tried HP Scan Doctor, who told me I needed drivers which were downloaded and installed, but still not working.  Printer was uninstalled and reinstalled again, still no printing.

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@Sonysigma 

 

The "Do Not Delete" software is a piece of the whole, so to speak, and was likely installed by one of the print Doctors.

 

If you are indeed stuck and trying to uninstall the printer software, the Scan "Do Not Delete" bits can certainly be removed. 

 

Observation:  I think the name is mainly to keep people from removing what "appears" to be an extra driver.  In fact, the software is part of the package to keep scan working by handling possible issues in the connection type.

 

 

The following version of the Doctor might be able to clean up the bits and help install the printer software.

 

Offline Doctor V5.0.7

 

  http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

  • Download and Save the doctor to your computer
  • Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
  • Execute the doctor – Answer any prompts /  let the process complete
  • Restart the computer, log in, and wait for the final steps in the Doctor to finish.
  • Check for any difference.

 

 

Original Notes – Contributed by ShlomiL

Paraphrased

Connection Issues

  • Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

 

After the Offline Doctor completes…

Verify / Adjust the “Default” printing device (Default Printer)

 

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

 

OR

Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default

 

NOTES – Selecting Default Printer 

  1. Do not select the printer marked as “Scan Only / DO NOT DELETE”
  2. Do not select the printer marked as “Fax”

 

Example Default Printer:  Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

ReferenceHP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer

 

==============================================================================

What else?

 

Try the following to change the connection type to TCP/IP.

 

Method - Create TCP IP port

 

** Install – Optional - Port Issues - Create a TCP/IP port **

 

TCP/IP can resolve odd connection, scanning, and installation problems.

 

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

 

How-to “Create TCP Port” Contributed by  greenturtle:


  1. 1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
    2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
    3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
    4. Type in the proper IP address for the printer.

    This video resource will show you how to do it:
    Create & Use TCP IP port

    Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7855 All-in-One Printer 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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I thank you for for the suggestions.  I diligently tried everything but so far, no luck.

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@Sonysigma 

 

Well, you could start fresh - that is, uninstall all the printer software - check for "bits" and remove those - Restart the computer and (finally) install a fresh copy of the Full Feature Software.  Will that work?  Maybe.

 

Download and Save - do not yet install

HP Easy Start Printer Setup Software 

 

Start...

Printer Software – Blocked in Security Software

 

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

 

If you make changes to the security software setup, Restart your computer and log in.

 

 

Uninstall Existing Printer Software (Full Feature Software)

 

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

 

If software will not uninstall, appears to be removed and it “still hanging around”

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

 

After the software is removed, Restart the computer and log in

 

Check and Remove Section

 

NOTE:  After all checks > If any devices are removed, Restart the computer and log in

 

NOTE 2: 

Can't stand it?

Too much to do?

At the least, check / remove printer from Devices and Printers as described below...

 

 

Check / Remove - Printer Drivers – Lurking in Devices and Printers

 

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

 

 

Check / Remove – Printer folder/files in C:\ ProgramData

 

Contributed by HP Support Agent  Betty0610

 

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

 

 

Check / Remove - Printer Software – Lurking in the Device Manager

 

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

 

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

 

 

Check / Remove  - Printer Software – Lurking in the User Account

 

Clear HP / files in Temp folder

 

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

 

Clear HP Printer mention in AppData\Local\HP

 

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

 

 

End Check and Remove Section

After all checks > If any devices are removed, Restart the computer and log in

======================================================

 

Installation – Full Feature Software

 

 

 

Important Notes

  1. Full Feature Software might have been moved to subcategory Software-Utility and / or might now be called  Print and Scan Driver and Accessories
  2. If you use Easy Start to install the software:  When asked, opt for "Full Driver" (exact wording might vary).

 

  • Download-and-Save the Full Feature Software / Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.

 

  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • Reminder:  If using Easy Start, select the Full Driver
  • After the software is installed, Restart the computer and log in

 

 

NOTES

If using USB, disconnect the USB cable between the printer and the computer before starting the installation.  Connect the cable when instructed to do so (toward the end of the installation procedure).

 

Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, the Full Feature Software should be installed first (and the computer should be restarted).

 

 

HP Documents

HP Printers - Finding Drivers, Apps, and Updates for HP Printers

HP Printers - Uninstalling the Printer Software (Windows)

 

 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

Dragon-Fur

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