• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-27-2016 01:15 PM

HP Recommended
Product: HP Envy 5660
Operating System: Microsoft Windows 10 (64-bit)

Whenever I try to print a PDF file off the Internet, I get the spinning circles with the message "Connecting," but it never connects or prints. If I download the file, the same thing happens. Like others, I don't have a problem printing word or Excel documents on the my computer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2016 04:00 PM

HP Recommended
Delete and uninstall Adobe Reader on your computer. Now download from the Adobe web site Acrobat Reader DC and install. Now try.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-27-2016 04:00 PM

HP Recommended
Delete and uninstall Adobe Reader on your computer. Now download from the Adobe web site Acrobat Reader DC and install. Now try.
Was this reply helpful? Yes No

‎07-28-2016 06:52 AM

HP Recommended

This solution worked like a charm. Thanks very much for ending weeks of frustration!

Was this reply helpful? Yes No

‎07-28-2016 12:10 PM

HP Recommended

However, I must add that it appears I still have to download the file before printing it. WIth my previous HP printer I was able to print PDF files directly off the site where they existed. I don't understand why I can't do that anymore. Any ideas?

Was this reply helpful? Yes No

‎07-28-2016 03:17 PM

HP Recommended
Probably a setting in Adobe Reader
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.