My hp officejet pro 6978 showing printing Failure.

[AK0325]

My hp officejet pro 6978 showing printing Failure.

[Max3Aj]

Hi @AK0325, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
We understand that you are facing Printer failure issue with your printer. 

Please follow these steps, 

Check for obstructions in the carriage path

Clear obstructions from the carriage area inside the printer.

1. With the printer on, disconnect the power cord from the rear of the printer.

2. Open the door to access the carriage inside of the printer.

3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

5. Close the carriage access door.

6. Reconnect the power cord to the rear of the printer, and then turn the printer on.
 

Reset the printer

1. Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Connect the power cord directly to a wall outlet and to the printer.

5. Turn on the printer to complete the reset.
 

You may refer to this document - HP OfficeJet 276, 6000, 7000, 8600 - 'Printer Failure' error | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support