My new Envy Photo 7155 will not print color.

[SheMay93]

I have just set up my new ENVY 7155. The printer will NOT print in color from my laptop. It DOES print in color from my iPad and when I use the copier function. On my laptop when I get to the print screen the image shows in black and white, not color. Please let me know how to fix this issue. Thanks

[KrazyToad]

@SheMay93

Welcome to HP Community

I have gone through your Post and would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN7100/EN7100_Full_WebPack_44.4.2678.exe and follow the onscreen instructions

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[SheMay93]

Thank you for the support. I have a MacBook so I am not using Windows. Can you suggest how to fix the problem for my situation? I am running the latest update of Catalina OS.

[Echo_Lake]

@SheMay93

Thank you for posting back.

Let's try this:

1. Disconnect the USB cable from the printer, if necessary. 

2. Click Finder 

 in the Dock. 

1. In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder. 

   • If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation. 

   • If HP Uninstaller is not in the folder, continue to the next step. 

2. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

3. In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go. 

4. Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock. 

5. Right-click or Ctrl + click the Trash icon, and then select Empty Trash. 

6. Prepare the printer for the driver installation. Make sure it is turned on, cartridges are installed, and plain paper is loaded in the main tray. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.