• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-04-2024 09:33 AM

HP Recommended

I have connected the printer to my mobile through wi fi but still, the hp smart app's print preview keeps on hovering. What to do?

Category:
1 REPLY 1

‎10-06-2024 07:56 AM

HP Recommended

Hi @Harshrajbaner,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If the print preview in the HP Smart app is not functioning correctly and keeps hovering or freezing, here are some steps you can try to troubleshoot the issue:

1. Restart the App

  • Close the HP Smart app completely and then reopen it. This can sometimes resolve temporary glitches.

2. Check Wi-Fi Connection

  • Ensure that both your mobile device and the printer are connected to the same Wi-Fi network. Sometimes, being on different networks can cause connectivity issues.

3. Update the HP Smart App

  • Check for any available updates for the HP Smart app in the App Store (iOS) or Google Play Store (Android). Updating the app can fix bugs and improve functionality.

4. Clear App Cache (Android)

  • If you’re using an Android device, go to Settings > Apps > HP Smart and select Storage. Then, tap Clear Cache and restart the app.

5. Reinstall the HP Smart App

  • Uninstall the HP Smart app from your device and then reinstall it. This can help reset any configuration issues.

6. Check Printer Status

  • Ensure that your printer is online and ready to print. You can do this by checking the printer’s control panel or using the HP Smart app to verify its status.

7. Use Alternative Print Method

  • Try printing from a different app (like a photo or document viewer) to see if the problem persists. This can help determine if the issue is with the app or the printer itself.

8. Check Printer Firmware

  • Make sure your printer's firmware is up to date. You can check for updates through the HP Smart app or by visiting the HP website.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.