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‎01-14-2021 07:59 AM

HP Recommended
Product: HP OfficeJet Pro 8025e
Operating System: Microsoft Windows 10 (64-bit)

I have an HP OfficeJet Pro 8025e.  I just changed my black ink cartridge (using an Original HP ink cartridge) and now my printer has been stuck saying "validating - please wait" for HOURS!!  I tried the print doctor that said to uplug it and plug it back in and it still sits at "validating - please wait."  

129 people had the same question
1 REPLY 1

‎01-18-2021 04:33 AM

HP Recommended

@miner88, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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