• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-04-2017 12:13 AM

HP Recommended
Product: HP Officejet Pro 6830 all-in-o
Operating System: Microsoft Windows 8.1 (64-bit)
My printer is connected to internet but hp ink conrinues to say offline
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-04-2017 05:03 AM

HP Recommended

Hi, I would suggest trying the Printer Offline troubleshooting steps in the link below...

 

http://hp.dezide.com/ts/start.jsp?guide=printing-dgm.net&as=true&section=ccweb&sfs=shbannerNA_us&lan...

 

 

Can you please post back to let us know how you get on?

 

Thanks, Ciara

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-04-2017 05:03 AM

HP Recommended

Hi, I would suggest trying the Printer Offline troubleshooting steps in the link below...

 

http://hp.dezide.com/ts/start.jsp?guide=printing-dgm.net&as=true&section=ccweb&sfs=shbannerNA_us&lan...

 

 

Can you please post back to let us know how you get on?

 

Thanks, Ciara

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.