My printer is on but it’s stuck on the loading screen and I can’t print on it

[Thandi111]

The blue and white light are on but it’s just loading I’ve hard reset my printer unplugged and repluggged everything multiple times

[Kuroi_Kenshi]

Hi @Thandi111,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

To assist you with accurate information I would require more information regarding this.

• Did this happen after a power outage or surge?
• Did you hard reset the printer and check again?

For now please perform a hard reset on the printer by following these steps:

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  NOTE:
• HP recommends connecting the printer power cord directly to a wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration page, do so.
• If you disconnected the USB cable, reconnect it to the rear of the printer.
• Try to print.

Let me know how it goes.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,