• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-18-2020 04:38 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: macOS 10.14 Mojave

I went through the installation steps for the printer software but I am still unable to print. I seem to have been able to connect my printer to my wifi. I also tried connecting my printer to my computer with a USB cord but still no luck. Please help.

4 REPLIES 4

‎07-18-2020 04:46 PM

HP Recommended

The error message that I get is "waiting for printer to become available"

Was this reply helpful? Yes No

‎07-18-2020 05:32 PM

HP Recommended

It will scan but it will not print. I was able to print the printer info page from the printer itself but I cannot print anything from my computer.

Was this reply helpful? Yes No

‎07-18-2020 05:49 PM

HP Recommended

I can now print the test page but still can't print anything from my computer.

Was this reply helpful? Yes No

‎07-18-2020 09:39 PM

HP Recommended

@marissa1542,

My HP 8620 is USB to my computer, but Wi-Fi to the laptop.

Go into Control panel and open "devices and printer".  You should have only 1 event of the HP 8620 OffoceJet Pro. If you have more, delete any that do not have the green check mark. Now, right click on the green checkmarked 8620. Open the printer properties TAB. Open the ports tab. Only USB001 should be checked. That will lock your 8620 to a USB configuration.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.