My printer won't print

[tomyslady]

My printer works, but it won't it won't print. The paper goes through, but there is no print.  I changed the cartridges, still nothing.

[Dvortex · Accepted solution]

Hello, @tomyslady – Hope you are well 🙂

Welcome back to the HP Forums, I'd be happy to help you with your printer issue.

Going through your post, I understand that you are getting blank printouts on your HP Envy printer. To assist you with this issue, I need to know whether the printer can make a "Photocopy" or not.

Place a document face down on the scanner glass and press the copy option on the printer control panel. Let me know if it makes a good copy or not.

If the copy also comes out blank, then try the steps here to clean the print cartridges. Go to http://hp.care/2dX6v31 expand the “Windows” and perform the steps under “Solution Six”.

Those steps should do the trick, let me know the outcome!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[tomyslady]

My printer is working OK, now. Thank you!!!