My printer wont print Yellow green or orange colours

[Hannah-Paffard]

Hi all, Im desperate for some help this issue is driving me insane! been trying for hours to fix it.

I have a genuine HP ink cartridge in my printer, its Relatively new and has good level of ink left in it. Black is also at a good level.

When i try to print something in colour it only prints Blue, Pink and purple tones. I can seem to successfully print anything with with green, yellow or orange colours in it, they come out as blue pinks or purples or are completely missing!

Ive been through the every process in the HP printer assistant possible multiple times to try and fix this including:

-Aligning the ink cartidges

-Cleaning the ink cartidges

- Cleaning the printer

-Printing a paper quality test page

I also then used HP support adviser and:

- Created a new ip proxy?

-used HP smart

im sure there was more things i tried but i cant remember 

But nothing seems to have worked, when i print diagnostic pages yellow colours are completely missing.

Im starting to wonder if i have a faulty ink cartridge without any yellow?

Can someone help me please, do i need to return it to HP for a replacement? i bought it from a local supermarket and no longer have the receipt .

[sandytechy20]

@Hannah-Paffard

Welcome to the HP support community.

Clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

   • Clean sheets of paper

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.

   Figure : Open the cartridge access door

   

4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

5. Place the cartridge on a piece of paper with the ink nozzles facing up.

6. Lightly moisten a clean, foam-rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle

8. 1. 

      Nozzle plate - DO NOT CLEAN

   2. Area surrounding ink nozzle - Do clean

   3. Cartridge contacts - DO NOT CLEAN

9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

10. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

    • The tri-color cartridge () goes in the slot on the left.

    • The black cartridge () goes in the slot on the right.

    Figure : Insert the cartridge into the slot

    

11. Push the cartridge forward into its slot until it snaps into place.

    Figure : Push the cartridge into the slot

    

12. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

13. Close the cartridge access door.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Hannah-Paffard]

Hi Sandy,

I have tried this already and still have this problem.

Any further advice? Thanks

[sandytechy20]

@Hannah-Paffard

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.