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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
@Richard142, Welcome to the HP Support Community!
Are you trying to connect the printer to a wireless network?
Do you have 2 router/modems having same SSID or the network name? In this case, it has to be changed as it will conflict the printer connectivity.
For more info on the router/SSID, contact your Internet service provider.
Try resetting the printer network settings to factory defaults and reconnecting the printer to a wireless network
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From the home screen of your printer control panel, touch the Wireless icon
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Touch the Setup icon
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Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
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After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.
The printer searches for available networks.
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Touch the name of your wireless network.
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Type the WEP or WPA key (network password), and then touch Done.
If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
HP Recommended
@Richard142, Welcome to the HP Support Community!
Are you trying to connect the printer to a wireless network?
Do you have 2 router/modems having same SSID or the network name? In this case, it has to be changed as it will conflict the printer connectivity.
For more info on the router/SSID, contact your Internet service provider.
Try resetting the printer network settings to factory defaults and reconnecting the printer to a wireless network
-
From the home screen of your printer control panel, touch the Wireless icon
. -
Touch the Setup icon
. -
Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.
-
After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.
The printer searches for available networks.
-
Touch the name of your wireless network.
-
Type the WEP or WPA key (network password), and then touch Done.
If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..
Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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