New HP Photosmart 7520 won't print from photo tray

[tocar]

I have same problem!!!

I make it work by lifting smoke gray (?) photo tray cover and then with finger I PUSH stack of 4 x 6 photo paper forward.  It usually prints not only the first page but all succeding pages as well.

I hope someone from HP reads this and comes up with a better answer.

I have an HP Photosmart 7520  Model= 7520  Product = CZ045A  Service ID? = 23165

   Serial # = [Personal Information Removed].

My OS is Windows 7 PRO,  I also own an 8600 which seldom gets used.  Much prefer 7520 ( Why I don't know)

Above info recovered from HP printer front panel.

Why is same info not available from "HP CONNECTED" software???

[Norri]

My HP Photosmart 7520 suddenly will not print 4x6 photos from photo tray. How can this be corrected?

[johnof]

I'm using Windows 8.1 and HP AIO Printer Remote and I can't find the 'Properties' window to change the settings show here.

Where is this 'settings' page?

THank you.

John F.

[8lives]

@johnof, just enter Devices and Printers in the search box, and then tap or click Devices and Printers.

[johnof]

Thank you for the prompt reply.

Unfortunately, when the printer appears and I click on 'Properties' I get very limited options (see first jpg) and nowhere can I set the photo tray or any of the other details that you show in your message. I followed instructions at the bottom of the window to 'right-click on the printer icon in Devices and Printers' to make changes - again, nothing like what you show appreas (see second jpg.)

Thank you.

John.

[8lives]

@johnof, you appear to have used the built-in 7520 driver from Microsoft.

Download & install the full or basic driver file from HP.

[johnof]

Thank you. This was a step in the right direction. So now I have the new drivers but it says I have the 'incorrect paper size' loaded in the photo tray (it's 5 X 7). Then I look for help and find a link: 'Show me how to load photo paper into this printer.' that appears during setup. I click it. It takes me to the instructions for loading paper into the main tray with 4 possible sizel (letter, legal, envelope etc) but NOWHERE anything about loading the photo tray.

Please forgive the edge of frustration but SURELY a multi-billion $ company can do better than this. Maybe even recognize and automatically adjust for hte actual photo stock size loaded??

<sigh>

Thank you.

John.

[8lives]

Hi John, check the Photo Tray is selected in the Device Settings.

[Donny1]

All of a sudden my option to select the automatic feeder to print. I only get main tray and photo tray.

[mcgovern]

will not allow me to print anything. I have limited my corrections