New ink Cartridges show empty

[Zilverrug]

My HP Officejet 6500A Plus just ran out of black ink.

The 920 XL Black ink cartridge just removed had warranty date 2016/08, but still worked until it went empty.

I just opened a new geniune, non-refurbished 920 XL Black ink cartridge, which had a warranty date 2015/08, which is much heavier than the removed cartridge and still contains a lot of liquid ink. I installed it, got the genuine HP configirmation, but the cartridge still shows empty. I tried restarting the printer and some test prints, but no black is printed. Color is all fine.

I assumed the new cartridge was broken, so I opened another (also outside the warranty date: 2018/08). This is also a geniune, non-refurbished HP cartridge. This cartridge is as heavy as the 2015/08 one, and also contains liquid ink. After the confirmation it is a genuine cartridge, it also shows empty.

(The reason I had two in stock is that I occationally print a lot and then don't print anything for quite a while. I replaced the color cartridges regularly (because they wernt empty due to their lack of XL), so I had the two associated black XL cartridges waiting to be used. The current color cartridges are 2018/08 and work fine. The reason I used the 2016/08 cartridge before the 2015/08 cartridge was that I was unaware of these dates until about an hour ago in 2019).

My conclusion is that the printer is broken,so I am not going to buy yet another set of cartridges,

However, it is strange that the printer recently still printed with the old cartridge, until it got empty.

Does anone have any suggestions for things to try to reanimate the printer/cartridge?

[KrazyToad]

@Zilverrug

Welcome to HP Support Community
 

Please use the automated tool to clean the Printhead

1. On the home screen of the printer control panel, touch the right arrow  to display the second navigation screen.

2. Touch the Setup icon .

   The Setup Menu displays.

3. Touch the down arrow , and then touch Tools.

4. Touch Clean Printhead. The printer cleans the printhead, and then prints out a test page.

5. Evaluate the test page for print quality.

   Figure : Example of the printhead cleaning test page

   

   • If the print quality on the test page is satisfactory, touch No to return to the current print job.

   • If the print quality on the test page is not satisfactory, touch Yes to perform a secondary cleaning of the printhead.

     There are two printhead cleaning stages. Complete both stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the second cleaning cycle to start the first stage of the cleaning process over again.

You can also try cleaning the Printhead Manually. Please follow the instructions in Step 8 in this Link: https://support.hp.com/in-en/document/c03946666

If the issue persists please contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Keep me posted if you need further assistance

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Zilverrug]

After automatic cleaning using the built-in tool:
The result is weird: black still shows empty, but it does print now.

However, cyan contains the most ink according to the ink level overview, but that was the only color that did not print at all.

[KrazyToad]

@Zilverrug

Since the warranty expired, the printer might not be reading the cartridge chip properly and it's unable to read the correct ink level even though it is still working. 

You can always keep printing with those cartridges even if they are expired unless you start facing print quality issues

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.