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‎04-24-2016 01:09 AM

HP Recommended
Product: Deskjet 4645
Operating System: Microsoft Windows 10 (64-bit)

Hi, I recently bought a HP deskjet 4645 advanced... I had an old Officejet ... So I installed everything with the new printer, connected it all and set it up. It is on the wireless network and communicates properly with the Internet. It registers on my computer and shows when it is offline or online and I can view ink levels on the computer so it does communicate with it (even scanning to comp worked...). The ePrint (via email) works and AirPrinting from an iPad works..

BUT it does not want to print from the computer... AT ALL.... I have reinstalled the program a few times (HP Doctor app suggested this), I have swapped the printer where I bought it thinking it was a dud, I have tried connecting it via the USB cable... Nothing... Please help

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-27-2016 09:45 AM

HP Recommended
Hi, I have installed the full driver and tried it all... I ended up buying an officejet thinking it was the deskjet giving me problems..

BUT it still didn't work.. I then found a place where you uninstall drivers conpletely (not in control panel @ devices...)

It's in Devices and Printers (control panel)
Select a printer then at the top click the tab saying 'server properties'
Then select the driver you want to uninstall
Click remove
And TADA 😁

That uninstalls the driver COMPLETELY 🙂 so yay it now works!

Thanks for everyones help!! Julle is oulik (you guys are cool- in Afrikaans)

View solution in original post

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5 REPLIES 5

‎04-24-2016 04:50 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Can you try the steps documented in this doc?

 

http://support.hp.com/us-en/document/c04714314

 

Let us know if that works.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-25-2016 12:59 PM

HP Recommended

Hi, thank you for your reply.. I have tried these steps and it still does not work... 

Was this reply helpful? Yes No

‎04-27-2016 09:35 AM

HP Recommended

Hi,

Thanks for using the HP forum.

 

Have yo udownloaded and installed the FULL feature software?

If not, can you  download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-deskjet-ink-advantage-4640-e-all-in-one-printer-s...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎04-27-2016 09:45 AM

HP Recommended
Hi, I have installed the full driver and tried it all... I ended up buying an officejet thinking it was the deskjet giving me problems..

BUT it still didn't work.. I then found a place where you uninstall drivers conpletely (not in control panel @ devices...)

It's in Devices and Printers (control panel)
Select a printer then at the top click the tab saying 'server properties'
Then select the driver you want to uninstall
Click remove
And TADA 😁

That uninstalls the driver COMPLETELY 🙂 so yay it now works!

Thanks for everyones help!! Julle is oulik (you guys are cool- in Afrikaans)
Was this reply helpful? Yes No

‎04-27-2016 09:49 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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