New printer not fully set up and error code OXOO829C98 HW_WATCHDOG C

[Jill83]

Hi, just purchased new printer, during installation after inserting ink cartridges I get this

ERROR CODE

OXOO829C98

HW_WATCHDOG C

on the lcd screen and I can not proceed 

I have tried the suggestions on here from previous threads to no avail with switching off etc 

thank you 

[senan6806]

@Jill83

A warm welcome to HP Community! 

Most of the "0x" printer control panel errors can be cleared by removing the ink cartridges and power resetting the printer. 

Here is how to do it:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

6) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Jill83]

Thanks for you advice, I did what you suggested but i’m afraid it hasn’t worked 

thank you 

[senan6806]

@Jill83

You are welcome! I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.