No Printed Output

[grassyknoll63]

Scans fine; goes throught print queue fine but, no printed pages; cartridges appear half full; updated firmware; ran Print Doctor; reinstalled drivers; reinstalled printer; reset printer...

[Raj2111]

Hi @grassyknoll63 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP Printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Here’s a list of additional troubleshooting steps you can take to resolve the problem:

1. Check the Print Settings

• Ensure the print job is not set to an incorrect paper size or type.
• In your printer settings, double-check that you're using the correct paper tray and media type.
• Make sure that "Print to file" or "Save as PDF" is not accidentally selected.

2. Check for Errors in the Printer Display or on HP Smart App

• Even though the printer may seem to print, sometimes there might be a hidden error or alert on the printer’s LCD display or within the HP Smart app that might be preventing the print job from completing.
• Look for any warnings such as paper jams, low ink, or maintenance requests that could be preventing the print job from finishing.

3. Perform a Printer Reset (Full Reset)

• Power cycle the printer: Turn off the printer, unplug it from the power source, and leave it unplugged for about 60 seconds. This can help reset any internal processes that may be stuck.
• After waiting, plug the printer back in and turn it on.
• This step can often resolve internal process issues that aren’t cleared by just restarting.

4. Check the Ink Cartridge Contacts

• Even though the ink cartridges are showing as half-full, there could be a communication issue between the cartridges and the printer.
• Turn off the printer, open the cartridge access door, and carefully remove the cartridges.
• Clean the contacts (both on the cartridge and in the printer) with a lint-free cloth and a little water if necessary, then reinstall the cartridges.

5. Check the Paper Feed and Tray

• Make sure the paper is loaded correctly in the paper tray.
• Reposition the paper: Remove the paper from the tray, adjust the paper guides, and reload the paper. This ensures the paper is feeding correctly.
• Ensure that there are no obstructions in the paper feed path.

6. Check for Print Spooler Issues

• The print spooler service might be experiencing issues that cause print jobs to get stuck.
• Open Services by typing "Services" in the Windows search bar and selecting "Services" from the list.
• Find Print Spooler, right-click on it, and select Restart.
• You can also try stopping and restarting the service manually from this menu.

7. Test a Different Document or Program

• If you're printing from a particular program, try printing a test page or a document from a different application (e.g., printing a Word document or a PDF).
• This can help you determine if the issue is related to the specific document or the print setup.

8. Run HP Print and Scan Doctor Again

• Since you mentioned that you’ve already run HP Print and Scan Doctor, try running it again and pay special attention to any specific issues it might report.
• Sometimes running the tool multiple times can help resolve issues that are not initially detected.

9. Uninstall the Printer, Clear the Print Queue, and Reinstall

• Go to Control Panel > Devices and Printers, find your HP printer, and right-click to remove/uninstall it.
• Clear any stuck print jobs in the print queue by right-clicking the printer in the "Devices and Printers" window and selecting See what's printing, then cancel all jobs.
• Reinstall the printer software (or reinstall it using HP Smart or the official HP website).Click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[grassyknoll63]

Tried all suggested solutions but, still getting blank pages.

[Sneha_01]

Hi @grassyknoll63 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support