No printing from Internet Browsers

[StephG3500]

Yesterday I attempted to print a downloaded pdf in Microsoft Edge, and received an error message "Something Went Wrong".  I restarted my PC, cleared the cache, etc. and tried again today with the same result.   Then I tried just printing the screen in Firefox, and Firefox crashed -  never got a printer dialog window or anything, the browser shutdown and gave me a crash report, I tried the same in Chrome with the same result (shutdown).  I googled and found a Firefox forum that stated there was a recent Wondows update that might help from October 3.  I checked, it had not been updated, so I installed it.  I still have the same result - "Something Went Wrong" in Edge, and crashes in Chrome and Firefox.  I CAN print from Internet Explorer.  I can print WORD documents.   Everything for the printer seems to indicate it is connected.  I really need to be able to print from the internet, so what do I do?  *******EDIT - i cannot print WORD documents and I cannot print from Adobe now.

[Sanyia]

Yes, I'm having similar problems! the HP Doctor says everything is OK but my internet browser crashes too!

[Sanyia]

@repairatrooper gave me the following advice for my problem.

I highly recommend installing the HP Universal Print driver, PCL6

You can try the following:

If you are printing via a network connection you should do the following:

1. Use the HP Universal Print driver, PCL6

2. Install the printer manually on a Standard TCP/IP port. By default Windows likes to use a WSD port and these are notoriously failure prone. 

3. Manually set the printer as the default printer, when you do this you will get a warning that doing this will stop Windows from  managing your printer, which is what you want to do.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.