Non Instant Ink Cartridge Installed???????

[Sina10]

On my online account it says the current status of the tricolor cartridge is "noninstant ink cartridge installed" - it's the one I got with my printer (so I'm sure its the right cartridge). How do I get it to recognize it? I tried taking it out and putting it back in... but that did nothing. But I can print from my computer and my Mobile.

[Sina10]

Please help me 

[Sina10]

Please help me

[Dvortex · Accepted solution]

Hello, @Sina10 - Greetings!

Thanks for stopping by the HP Support Forums! I’d like to help 🙂

The instant ink plan will only start once you insert the Instant Ink cartridges that we have shipped.

To help you better, I need to check the instant ink account. Please send me a private message with the instant ink account number or the email address associated with the account for me to check the details. 

Check How To Send A Private Message to get assistance in sending a private message to me. 

Thanks, I will watch for your reply!

Cheers 🙂
 

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