Not able to scan the documents showing some type of connection error. cable is recently changed.

[OMIRAJ]

when i try to scan my printer showing error that " scanner communication can not be estabilished"

i have changed my cable recently. all the cables are connected properly in spite of that not able to scan.

[Riddle_Decipher · Accepted solution]

@OMIRAJ

Welcome to HP Forums!

I have a few steps to help you out:

Step 1: Run the Print and Scan Doctor

Download and run HP Print and Scan Doctor  to automatically diagnose and resolve printer hardware and connection issues.

After the Print and Scan Doctor opens, click Fix Scanning to test your scanner, and then follow any instructions to resolve the issue.

Try to scan. If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[OMIRAJ]

Thanks HP support,,,my problem is solved.. thanks a lot....

[Riddle_Decipher]

@OMIRAJ

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.