Not printing Cyan at all

[keyman44]

My printer is not printing the Cyan color at all.  New cartridges are in the printer.  I have cleaned the print heals and aligned the cartridges.  I am at a loss.  Appreciate any help. Thanks

Keyman44 

[The_Fossette]

@keyman44,

Welcome to the HP Support Community!

I reviewed your post and I understand that the printer is not printing cyan.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy in cyan?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[keyman44]

I have tried to find a phone number for HP support or even the Chat  option, with no luck.  All I can find is the Virtual Assistant and that does have a solution.  

Thanks for your help so far

[sandytechy20]

@keyman44

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Cheers.