Not printing designated pages

[Bobby4522]

While printing a lengthy document, my HPDeskjet 2755e ran out of paper. I put more in the tray and the printer started printing again where it had left off. Paper ran out again and I put in more. This time, the printer started  printing the cover page and page 1 before I pressed the "Stop" button, (which is a red "X" in a black circle).  On my laptop, I clicked on the print icon and where there was a space for selecting "Even", "Odd", or "Custom", I selected "Custom" and then entered the page numbers that I wanted printed, which were 59-116. However, the printer started over with the cover page and page1. Once again, I pressed the stop button and went through the whole process again with the same results. What should I do to print only designated pages, keeping in mind that the document was a down-loaded PDF.

[Bobby4522]

In regards to my previous message, I found a way to print the correct-numbered pages by entering one page number at a time, which was a very time consuming process. What I found is that the printer had started printing from page 116 and going backwards! I have finished this project. Thank you.

[Raj_05 · Accepted solution]

Hi @Bobby4522,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the printer is not properly receiving the page range instructions from your laptop. Here are a few steps you can take to troubleshoot and potentially resolve the issue.

• Check Printer Settings: Make sure the printer settings on your laptop are correctly configured to print the specified page range. Ensure that the page range settings are saved and applied before sending the print job.
• PDF Settings: Some PDF viewers have their own print settings that might override the settings on your laptop. When you open the PDF document, check the print settings within the PDF viewer to ensure that it's set to print the specified page range.
• Printer Driver Update: Ensure that your printer drivers are up to date. Sometimes outdated drivers can cause communication issues between the laptop and the printer, leading to unexpected printing behavior.
• Print Preview: Before sending the print job to the printer, use the print preview option to confirm that the correct page range is selected. This can help identify any discrepancies between the selected range and what is being sent to the printer.
• Print as Image: In some cases, complex PDF documents may not print correctly due to formatting issues. Try printing the PDF document as an image, if your printer allows it. This can sometimes resolve printing problems related to formatting.
• Reset Printer: If none of the above steps work, try resetting your printer to its factory settings. This can sometimes resolve software-related issues that are causing printing problems.

By following these steps, you should be able to troubleshoot and resolve the issue of your printer not printing the designated pages as specified from your laptop.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support