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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎09-17-2025 10:02 AM

HP Recommended

I connected the printer to my laptop and also to internet. It takes tha paper in it, it does some noises and give it out. But I only put one cartridge, the colour one. IS THAT A PROBLEM? Do I have to put both to work?

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1 REPLY 1

‎10-15-2025 09:39 AM

HP Recommended

@Seby29472628  

 

Thanks for joining us! The HP Support Community is here to help.

 

Many HP printers require both the black and color cartridges to be installed in order to function correctly. If only the color cartridge is inserted, the printer may make noises, attempt to process the print job, and then stop without printing.

To avoid errors and ensure smooth printing, please ensure that both cartridges are properly installed—this is especially important when printing color documents.

 

Additionally, based on the issue you described, it could also be related to a paper pickup problem. Please provide your printer model so we can guide you with step-by-step instructions to resolve the issue.

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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