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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-06-2023 06:49 AM

HP Recommended
Product: HP ENVY Inspire 7255e All-in-One Printer

Brand new printer, error message "cartridge not communicating correctly with the printer." Tried with both the setup cartridges and brand new full cartridges. Initially did not recognize either, but after removing and replacing the cartridges several times, it recognizes the color but still not the black cartridge. Working off laptop over Wifi. Have updated software. 

Category:
2 people had the same question
5 REPLIES 5

‎05-09-2023 01:08 AM

HP Recommended

Hi @Val_C63,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document and see how it goes. 

 

You may also refer to this document for print quality issues.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎05-13-2023 07:42 AM

HP Recommended

The first document link did not work: "We're sorry. We can't seem to find the page you were looking for."

 

The second document "HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues" - Printer Maintenance > Clean Cartridge: when I do that, get error "Cartridge Problem: the indicated cartridges are not communicating correctly with the printer"....

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‎05-13-2023 08:36 AM

HP Recommended

Update: After searching more online, I read about single cartridge mode - which gave me the thought to take the black cartridge out and try printing with just the color setup cartridge, and that worked! Then I put in the new black cartridge (not the setup cartridge) and it seems to be reading it now. Was able to do printer alignment. I think I am back in business...Thanks! 

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‎05-16-2023 06:43 PM

HP Recommended

Hi @Val_C63,

 

Hope you are doing well!

 

And, I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Have a nice day and stay safe!:)

Nal_NR-Moderator
I am an HP Employee

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‎05-19-2023 02:17 AM

HP Recommended

Inspect the inside of the printer for the connection point. With a lint-free/dry cloth lightly wipe the contacts on both cartridges and printer to remove any dirt, or residue being careful not to cause any damage. Replace the cartridges in the printer. Power the printer back on.

 

Regards,

Diana

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