Not reconizing A3 on laptop as print possiblity

[Ruud013]

Hi

I have HP7510, and windows 10 on my laptop

I want A3 printing, wireless connection is ok (reinstalled again), printer worked in the past,

Now my laptop is not recognizing possibility to print A3 (I cannot select this option and is not visible in the print screen options). All prints are only A4, settings on printer looks ok

Please advise what to do. This is very frustrating

Thanks Ruud

[Dvortex · Accepted solution]

Hello, @Ruud013 – Hope you are well 🙂
 

Welcome to the HP Support Forums!  It is a wonderful place to find the help you need, from other users, HP experts, and other support personnel!

I see that you are having issues while printing using the A3 paper. It could be an issue with the printer drivers on your PC. Try the steps below to try and fix the issue:

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://hp.care/2tR0Zad to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the printer and check.

Now, try to change the paper setting and try printing. You can refer here: https://support.hp.com/ie-en/document/ish_1459715-1374013-16

Let me know if that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Ruud013]

Hi bedankt voor de oplossing het werkt prima.

Hoewel ik er bij moet vertellen dat de spreekwoordelijke "buurman" er bij moest komen om de voorgestelde oplossing te implementeren.

[rick-s]

Hey,

Hope your doing fine!

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.

Thank you for your understanding.

Regards.

JessikaV
HP Support Community Administrator