OfficeJet 6950 Error Code

[Re4zOon]

Hi,

I regularly get the following error code on my printer:
0xB851984A

Google has no results at all for this.
A simple restart solves the issue and I can print/scan/etc again for a while, but at some point it will get back to this error code on its own.
Anyone has any idea what this means?

Thank you!

[AL123456AL]

as previous, Any help on this error code? Looks serious - what does it mean? 

 

[Jay_G24]

Hi @Re4zOon,

I'd like to help!

Let's try a power reset on the printer-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[AL123456AL]

Thanks for responding quickly!

I have already cycled the power and that reset the error.

The printer is set up for auto updates and shows firmware version MJM2CN2042CR installed.

I ran the firmware updater from your website anyway and it said 'Not applicable' so I assume this is the latest.

To narrow down the problem can you tell me what error '0xB851984A' means?

[Jay_G24]

The error indicates printer failure, As this is a hardware issue, I'd suggest you contact HP in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!