OfficeJet 8720 First Page printed is blurry,

[mbarel]

My 8720 is frequently printing a blurry first page of a print job. Looking through the forums I see this problem has been identified as an incompatibility between a new firmware version (WMP1CN1919BR) of the printer and the printhead (from 2018). The solution seems to be a replacement printhead. It appears the warranty has expired on my printer so how do I go about getting the replacement printhead?

I have already made sure that all updates are installed on both my printer and computer and have reset the printing system on the computer.

[Jay_G24]

Hi @mbarel,

Welcome to the HP Support Community. 

I suggest you try the below suggestions, before trying a printhead replacement.

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. Load plain white paper in the input tray.

2. On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[mbarel]

This occurs printing from a variety of applications, including MS Word and Apple's Preview.  It happens from multiple computers as well.  I'm not sure what you mean by "Does the copy print out the same way?"  If you mean "when it fails, is it consistent?  Yes."

I have already followed the procedures for quality issues and ensuring that all SW, including firmware, are up to date.

 

[TEJ1602]

@mbarel

Thanks for replying!

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mbarel]

@TEJ1602,  Since the printer is out of warranty, I get redirected here.  However, all the posts on this topic indicate that the problem results from a firmware inconsistency created by HP and that a replacement printhead is the only solution.  Given the cirmcumstances (especially if this is all correct), I believe I should be able to get a replacement head.  Others have indicated that they have.  What must I do next?  And if I can't get a replacement, what other options do I have?

[TEJ1602]

@mbarel

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.