OfficeJet Pro 8035 - Printing Blank Pages

[MaxStokes225]

I have a Officejet pro 8035, brand new recognized print cartridges, yet I only get blank prints. I can hear the cartridges' move side to side when I print and it sounds like it's printing but the pages are ALWAYS blank. I have tried all the troubleshooting tips and tricks. The support software says the cartridges are there and authentic and full. I tried cleaning the print head and doing an alignment, still nothing.  

What else could be causing this?

[Raj2111]

Hi @MaxStokes225 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Please follow this document: click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[MaxStokes225]

Hello all the troubleshooting steps have not worked. I have even purchased and installed instant ink cartridges, and tried to print and it is not putting out paper with ink on it.  

Is the print head replaceable?

[Raj2111]

Hi @MaxStokes225 

Thank you for the update.

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Do you see any latch on your print head.

refer to this video

https://www.youtube.com/watch?v=tOyRjAoc1lY

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[MaxStokes225]

No, I don’t see any white bar like in the video or a latch at all. I do see where it looks like you could pinch and pull, but that did nothing. 

 

 

Here are pics of my print head tray with the cartridges out. 

 

[Raj2111]

Hi @MaxStokes225 

Thank you for the update, welcome back again.

I checked you cannot remove the printhead, however yiou can clean them.

Refer to this link.

https://www.youtube.com/watch?v=iTPASKLUzPc

click here for more information.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[MaxStokes225]

The link to the more information just takes me to a blank page of a failed google search. 

[MaxStokes225]

Also the link to the youtube video is how to REMOVE and clean your print head.  

[Raj2111]

Hi @MaxStokes225 

Sorry about the trouble let me check and send you the link again,

Please try this link

click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support